Ask Purdue Medical

Purdue’s Medical Information department is committed to providing balanced and accurate scientific and clinical information on Purdue products to help you make informed healthcare decisions. As a company founded by physicians, Purdue values the opportunity to communicate with healthcare professionals about the clinical information related to our medications.

If you need immediate information about a Purdue product, or would like to speak with a Medical Information healthcare professional:

To ask a medical question about a Purdue product:

To report an adverse event:

To report a product quality complaint:

Submit an Inquiry

This Medical Information Request Form is intended to be used only by healthcare professionals in the United States and Puerto Rico. Please do not use this form to report an adverse event or a product quality complaint.

Fill out form

Request a Call

This Request a Call form is intended to be used only by healthcare professionals in the United States and Puerto Rico. A Medical Information Professional will contact you in a timely manner or on the date and time specified. Request a Call is available during business hours: Monday to Friday, 9:00 AM to 5:00 PM, Eastern Time.

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Request an MSL

This Medical Science Liaison (MSL) form below is intended to be used only by healthcare professionals in the United States and Puerto Rico. An MSL will contact you within 3 business days of the request. For urgent requests, please call Purdue Medical at 888-726-7535, option 1.

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Schedule a Videoconference

This form below is intended to be used only by healthcare professionals in the United States and Puerto Rico. A videoconference may be scheduled during business hours: Monday to Friday, 10:00 AM to 4:00 PM, ET. Upon submission of the form, you will receive a videoconference invitation from a Medical Information Professional for the date and time selected.

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Report an Adverse Event/Product Complaint

Purdue Pharma routinely collects and analyzes safety information on our products, including reports from healthcare professionals and patients about adverse events and product complaints. We submit safety reports as appropriate to the U.S. Food and Drug Administration (FDA), which reviews these reports and, when necessary, takes steps to alert healthcare professionals of emerging safety concerns.

This process helps to ensure that healthcare professionals have up-to-date information, so you can make informed decisions when prescribing or recommending a Purdue product.


Purdue is committed to supporting healthcare professionals on the responsible use of our products as well as helping to ensure that appropriate patients continue to have access to the medication they need.

The links below contain information about appropriate use and prescribing of opioid analgesics as well as information about the risks of opioids, prescription drug abuse, prescription drug monitoring programs, and the Opioid Analgesic Risk Evaluation and Mitigation Strategy (REMS).

The Opioid Analgesic REMS is intended to help healthcare professionals better understand the risks and benefits of selecting and prescribing these medicines and counsel patients on the safe use, serious risks, storage, and disposal of these medicines. Healthcare professionals are strongly encouraged to complete a REMS-compliant continuing education (CE) program that provides updated training on the risks and safe use of opioids.

Please contact Purdue Medical Information if you have questions about these resources:

Call: 888-726-7535 and select option 1


Website: Submit an inquiry, Request a call, Schedule a videoconference

Click on the below links to access the following resources

Responsible Opioid Prescribing
CDC Guideline for Prescribing Opioids
CDC Opioid Fact Sheet for HCPs
Opioid Analgesic REMS
Patient Counseling Guide on Opioid Analgesics Click Here for Spanish
Turn the Tide Rx Pocket Guide

Patient Counseling/Education
CDC Patient Opioid Fact Sheet
CDC Preventing Opioid Overdose Fact Sheet for Patients
Patient Counseling Guide on Opioid Analgesics Click Here for Spanish

Prescription Drug Monitoring Programs
CDC Prescription Drug Monitoring Program Information Sheet
National Alliance for Model State Laws – Prescription Drug Monitoring Program (PMP)
Administrator Contact List

PDMP Training and Technical Assistance Center

Safe Storage and Disposal
DEA’s National Drug Take Back Day
FDA: Disposal of Unused Medicines
Find a Controlled Substance Public Disposal Location

Substance Use Disorder / Addiction
SAMHSA Brochure - Know Your Rights: Parity for Mental Health and Substance Use Disorder Benefits

How to Report an Adverse Event

To report an adverse event related to a Purdue product, Click here to report online or call 888-726-7535 and select option 2.

Safe Disposal

Information about safe disposal of opioids.

Privacy Policy Updates

Please read carefully the Purdue Pharma L.P. Privacy Policy (the “Privacy Policy”), which is part of the Purdue Pharma L.P. Terms and Conditions, before you access, download, or otherwise use any of our websites, related other parties’ websites, mobile applications, or any electronic service (collectively, the “Service”). This Privacy Policy describes the information collected through Your use of the Service, how we use it, how we share it, how we protect it, and the choices You can make about Your information.